Training to aid ABQ hospitality workers - Business First of Louisville:

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If not, then the Albuquerquw Convention and Visitors Bureau wants tochange that. So it’sa rolling out an updated version of AlbuquerqueConcierge Excellence, or ACE, training. The program was developecd in partnership with Central New Mexicoi Community College and the CNM WorkforceTraining Center. The traininb push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltoh Albuquerque Hotel. Bob Murphy, executive director of the Economic Forujm and chairman of the Hospitalityy TrainingAdvisory Committee, will introducew the ACE program and customer servicre expert Ann Rhoades will discuss the value of top-notcuh service. Rhoades developed programs for , , P.F.
Doubletree Hotels and Her talk will focusd on making Albuquerque anoutstanding customer-oriented Training for front-line employees was a key part of the Destinatiohn Masterplan, created by the hospitality industry as a blueprint for developingy Albuquerque as a destination. Previous ACE training took placre fouryears ago, said Tania Armenta, vice president of tourisj and communications at the Albuquerque Conventiojn and Visitors Bureau.
This time the training is as much about destinationj awareness ascustomer service, Armenta The three-hour course will be offered once a month at differen times and locations over the next Attendees will get a quici reference guide on Albuquerque to answer visitodr questions and a pass that offers admission to at least 17 different attractions so they have first-hand knowledgw of what’s available. Albuquerque is in a competitivee environment forluring travelers, Armenta said. “Ensuring that Albuquerque offers top-notchn customer service, along with destination knowledge, helps to differentiatwe us fromother destinations,” she added.
Elisew Rogers, vice president of developmentr withthe ACVB, said the course will outline three pillars of why people come to the Duke Arts and culture/heritage, outdoor recreation, and ballooning, whichn takes place year round, not just during the . “Ws tell them that there are 23,000 hospitalityg industry jobs in this we tell them how muchvisitors spend. We go into the importancde of tourism,” Rogers said. More visitords means more money and better job securituyfor front-line workers, she added. The cost for the training is $25 per To register call CNM at 224-5200 and provide each participant’s name, birth date and places of employment.
More informatiom is available at .