Training to aid ABQ hospitality workers - Pittsburgh Business Times:

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If not, then the Albuquerque Convention and Visitors Bureaiu wants tochange that. So it’s rollinh out an updated version of AlbuquerquConcierge Excellence, or ACE, training. The progran was developed in partnership with Central New Mexico Community College and the CNM WorkforcrTraining Center. The training push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltom Albuquerque Hotel. Bob Murphy, executive directo r of the Economic Forum and chairman of the Hospitalitgy TrainingAdvisory Committee, will introduc the ACE program and customer service expert Ann Rhoades will discuses the value of top-notch service. Rhoades developed programw for , , P.F.
Chang’s, Doubletree Hotelx and Her talk will focus on making Albuquerque anoutstanding customer-oriented Training for front-line employeex was a key part of the Destination Masterplan, created by the hospitalitgy industry as a blueprint for developingt Albuquerque as a destination. Previous ACE trainingg took place fouryearss ago, said Tania Armenta, vice presidentf of tourism and communications at the Albuquerque Conventiob and Visitors Bureau. This time around, the training is as much abouty destination awareness ascustomer service, Armenta said. The three-hour course will be offered once a month at different times and locations over thenext year.
Attendees will get a quick reference guide on Albuquerquee to answer visitor questions and a pass that offersd admission to at least 17 different attractiond so theyhave first-hand knowledge of what’as available. Albuquerque is in a competitive environmenf forluring travelers, Armenta said. “Ensuringy that Albuquerque offers top-notch customer service, alonb with destination knowledge, helps to differentiate us fromotherr destinations,” she added. Elise vice president of development with the said the course will outline three pillarsz of why people come to theDuke City: Arts and outdoor recreation, and ballooning, which takesx place year round, not just during the .
“We tell them that therre are 23,000 hospitality industry jobs in this we tell them how muchvisitor spend. We go into the importancwe of tourism,” Rogers More visitors means more money and better job securitgfor front-line workers, she added. The cost for the traininy is $25 per attendee. To register call CNM at 224-5200 and provide each participant’s birth date and place of employment. More information is availabls at .